Ashburn, Virginia · 30 mile radius

The IT company that actually picks up the phone.

Papa Bear looks after the computers, networks, email, and security for small businesses across Northern Virginia. One flat price per person. Someone answers at any hour, and when it needs a human in the room, we drive out.

Call (571) 260-6292 Get a callback

Answered 24/7. Technicians on site weekdays 8am to 6pm.

Four signs you have outgrown your setup

The person who set everything up does not work here any more.
Nobody can say for certain whether the backups work.
Your IT help is one guy who also has a day job.
Every problem turns into an invoice, so people stop reporting problems.

Any one of those is worth a fifteen minute call. None of them get better on their own.

Same day

Callback on every inquiry

24/7

The phone is answered

Flat rate

Per person, published

$145/hr

On site, plus $72.50/hr travel

What we look after

Everything a small business needs to work on a Monday morning. No modules, no add-ons that turn out to be the important one.

Helpdesk that answers

Your people call one number and get a person. No ticket portal, no queue position, no waiting until Tuesday.

Computers and servers

Setup, patching, monitoring, and replacement planning, so machines get retired on a schedule instead of on a bad morning.

Networks and Wi-Fi

Firewalls, switches, and access points that we own end to end. If the internet is out, we are already on it.

Microsoft 365

Email, Teams, SharePoint, licenses, and the identity side that most small businesses have never properly locked down.

Backup you can restore

Backups get tested, not just configured. A backup nobody has restored from is a hope, not a plan.

Security, the six that matter

Multi-factor, endpoint protection, email defense, tested backups, phishing training, and offboarding that actually removes access.

See how each one works →Everyone is asking about security →

Why the name, and why it matters

A papa bear is not the biggest thing in the forest because it is loud. It is because it is paying attention, it is close by, and it does not leave.

That is the whole model. We are local, we answer, and we charge one predictable number so that calling us is never a decision your staff have to weigh up.

Local, genuinely

Everyone we serve is inside 30 miles of Ashburn. That is a deliberate limit, not a marketing line.

Calling us is free

Remote support is unlimited and never metered, so staff report problems early instead of waiting until it is expensive.

Plain English

Monthly summaries you can read without a translator, and no jargon used to end a conversation.

We hand things back

Your accounts, your licenses, your data, documented. Leaving us should be easy, so staying is a choice.

Where we work

Roughly 30 miles out from Ashburn. If you are on this list, a technician can be with you the same day.

Ashburn, VA Sterling, VA Leesburg, VA Herndon, VA Reston, VA Chantilly, VA Centreville, VA Fairfax, VA Vienna, VA McLean, VA Manassas, VA Gainesville, VA Woodbridge, VA Arlington, VA Alexandria, VA Springfield, VA Purcellville, VA

Tell us what is broken

Fill this in and a person calls you back the same business day. No sequence of nurture emails, no demo booking flow, no discovery call about a discovery call.

If it is urgent, skip the form.

(571) 260-6292

Answered 24/7. Technicians on site weekdays 8am to 6pm.