Papa Bear exists because of a gap that anyone running a small business here will recognize. On one side there is the independent who is excellent right up until they are on holiday, ill, or too busy. On the other there is the national provider where you are a ticket number and every visit is an invoice.
We built the middle. A real team with proper tools and monitoring, kept deliberately local so that when something needs a person in the room, that person is twenty minutes away rather than in another state.
The service area is a real limit
Everything we take on sits within about 30 miles of Ashburn. We turn work down outside it. Promising same day on-site coverage across three states is how you end up delivering it in none of them.
We publish our prices
Almost nobody in this industry does, and the reason is usually that the price depends on what they think you will pay. Ours is on the pricing page. If it does not suit your business, you have lost thirty seconds instead of three weeks.
Part of Capital Cyber
Papa Bear is the small business arm of Capital Cyber, a Virginia cybersecurity and compliance firm. That is where the security discipline comes from, and it means the people looking after your network do this to a standard set by audit work.
The two are kept separate on purpose. If your business has defense contracts and CMMC obligations, that is a different service with different people, and we will introduce you rather than quietly widen the scope of an IT contract.